Question 1

Do you have a Brick & Mortar Shop?

Accepted Answer

No .... At present we are an Online Shop only, based near Eastleigh, Hampshire (UK).

Question 2

How much do you charge for Delivery?

Accepted Answer

See our page on Shipping and Returns which will give you all the info you require. Having said that, all UK orders over the value of £24.95 are Postage Free.

Question 3

How long does Delivery take?

Accepted Answer

That depends on what Delivery Option you choose, but it will be between a 2 Working day and a 5 Working day Aim.

Question 4

Do you ship to Countries outside the UK?

Accepted Answer

Not at the moment. Due to unprecedented rises in postal costs around the world, we have temporarily suspended shipping to countries outside the UK.

Question 5

How are my Orders Packed?

Accepted Answer

All items are packed using bubble wrap, or tissue paper if needed and placed in a secure Box or Jiffy Bag depending on size. All packed Boxes are then further wrapped in water proof plastic .... just in case of Rain.

Question 6

What happens if my goods arrive damaged?

Accepted Answer

Please email us with details and photographs of the damage within 5 days of receipt. We will then either replace the item if we still have some in stock, or issue a refund, or credit voucher depending on your requirements.

Question 7

What methods of Payment are available?

Accepted Answer

All Major Credit / Debit Cards can be used. Payment by PayPal is also available.

Question 8

Are Payment Details Secure?

Accepted Answer

Of Course. We never see your full card details, as full card details are hidden from us. All Card details are encrypted and held on a Secure Server behind a Firewall.

Question 9

How can I contact you?

Accepted Answer

You can email us at customerservices@mythicrealm.co.uk, or phone us on 07811 825354, or you can use our Contact Us Form on the Mythic Realm Website.

Question 10

Can I Register with you or become a Member?

Accepted Answer

Of Course, just Sign Up on our website and you will have access to our Members area. Here you will able to manage your Personal Information, Orders and Payment details.

Question 11

Are Promotion Codes Available?

Accepted Answer

Yes they are .... We often send out Promo Codes for money off vouchers, when you shop with us. If you send us a review of what you think of our Service & Website, we often send out a voucher code as a thank you.

Question 12

How do I use Promotion Codes?

Accepted Answer

Promo Codes can be redeemed at the Checkout Page where there is an option to enter any voucher codes you have. Money will be taken off your bill according to the value of your code.

Question 13

Do you Have any Social Media Pages?

Accepted Answer

You can find us on Facebook under @MythicRealmShop. We have a Members section there and are always posting info on our stock and what we have to offer. You can also find us on Instagram @mythicrealm and Twitter @MythicRealmShop.

Question 14

Is your Website Safe to use?

Accepted Answer

Absolutely ... it is very safe to use. Our Website uses HyperText Transfer Protocol Secure (HTTPS), which is an extension of the Hypertext Transfer Protocol (HTTP). It is used for secure communication over a computer network. On top of that, our Website is held on a Secure Server behind a Firewall and we also have a McAfee Secure Certification. This means our site is tested and certified to be free of malware, viruses and phishing attacks.

Question 15

What does 100% Customer Satisfaction Guarantee actually mean?

Accepted Answer

We are very Proud of our Customer Service and we will do All within our Power to ensure you are happy with your Purchases and the Service you receive. If for any reason you are unhappy with Anything, then please let us know and we will do our very best to put things right.

Question 16

Do you ever pass any of my details onto other Companies?

Accepted Answer

NEVER ..... we only hold your details, so we know where to send the items you have ordered from us. We Never share your details with Any other Companies or persons.

Question 17

I Can't find an answer to my Question, what should I do?

Accepted Answer

You can email us at customerservices@mythicrealm.co.uk, or phone us on 07811 825354, or you can use our Contact Us Form on the Mythic Realm Website. We will answer any questions you have to the best of our abilities.

MYTHIC REALM - Fantasy & Mythical Gifts for All

Frequently asked questions